The installed water tank or tanks are initially filled from the water supply (could be borehole / municipal) and are automatically topped up by a flotation valve that monitors the water levels in your tanks. When there is a water outage, the tank will simply stop being topped up, but you’ll continue to use the stored water from the tank.

A submersible pump draws the water from the tank and supplies your home at a pressure of 4 bars, ensuring a steady flow until either the tank runs out or the water supply is restored.

If you have selected a filter, the water will be filtered after leaving the tanks but before entering your home, ensuring it’s clean and safe to use.

Our standard filtration system includes a dual-stage filter to ensure your water is clean and safe:

1. Stage 1: A 20-micron sediment filter that removes any particles and impurities (like dirt, rust, or sand) from the water.
2. Stage 2: A carbon filter that eliminates chlorine, which is commonly used by municipalities to disinfect water and kill bacteria and viruses.

If you’d like even greater assurance, you can upgrade your filtration system to include:

• Stage 3: A 5-micron filter for even finer filtration.
• UV Sterilizer: A UV sterilizer that acts as a failsafe, performing the same function as chlorine by killing bacteria and viruses through ultraviolet light.

We guarantee that the water quality from our system will be better than standard municipal supply. However, if you’re considering using borehole water, an initial water test is required to assess the quality of the groundwater and determine the necessary filtration to make it safe for drinking.

This approach ensures you have access to water that’s both safe and pure, no matter the source.

All of our systems come standard with our service plan, which covers everything you need to keep your water flowing smoothly:

• Regular Maintenance: Ensuring your system is always working at its best.
• Consumable Replacements: We replace filters and UV bulbs as part of the service, so you don’t have to worry about additional costs for these items.
• Annual Water Quality Checks: To guarantee your water remains safe and clean.
• Major Repairs or Replacements: If any issues arise due to product failure, they are covered under the service plan, with no extra cost to you.

There are no hidden fees for routine maintenance, consumables, or repairs caused by product failure. This service plan ensures peace of mind, so you can enjoy your water without any extra hassle or surprises.

Below are the standard package offering

Our installation process is quick and efficient. In most cases, the system can be installed within a day. Our experienced team will ensure minimal disruption to your daily routine, and we’ll work around your schedule to make the process as smooth as possible.

The installation typically involves:

• Connecting the water tank to your existing water supply.
• Setting up the filtration system.
• Ensuring everything is properly sealed and functioning.

We aim to keep any disruptions to a minimum, and you’ll be able to use your water as usual once the system is up and running.

If you have any specific concerns about your plumbing setup or need adjustments, we can discuss those ahead of time to ensure everything goes smoothly.

Our subscription includes everything you need to ensure your system works smoothly, with clear and straightforward terms:

• Pricing: The monthly subscription covers your water system, regular maintenance, consumable replacements (filters and UV bulbs), and annual water quality checks. There are no hidden fees.

• Maintenance: Ongoing maintenance is included, with replacements for filters, UV bulbs, and general upkeep. If there are any issues due to product failure, repairs or replacements are covered at no extra cost.

• Cancellation: If you decide to cancel your subscription, there is a standard R5,000 cancellation fee, regardless of when you cancel.

• Subscription Transfer: If you move, the subscription can easily be transferred to the new tenants or owners. They can simply take over the service, ensuring continuous water quality and peace of mind without any disruption.

• Escalation: Subscriptions are subject to a 5% price increase annually on the anniversary of your subscription to account for inflation and operational costs.

These terms are designed for simplicity and transparency, so you always know exactly what to expect. If you have any questions or need further clarification, feel free to reach out!

Yes, you can easily add additional equipment or upgrade your system at any time. Whether you want to add extra water tanks, upgrade your filtration system, or even enhance your water storage, we can make it happen.

For example, you might start with a basic system and later decide to add extra tanks for increased storage or upgrade to a higher-level filtration with UV sterilization. All equipment must be procured from and installed by Solvd to ensure it integrates seamlessly with your existing setup.

We’ll work with you to tailor the system to your evolving needs, ensuring your water supply remains reliable and meets your household's demands.