Safe Solv - R299/m subscription that provides you with safe drinking and bathing water for your whole home through a double stage carbon filter and includes filter replacements and an annual water quality test.
Backup Solv - R399/m subscription that provides enough backup water for a family of 4 for 2 days. This comes in the form of a 2000L backup tank and a pump.
Pure Solv - R599/m subscription providing a total solution including 2 days of backup water for a family of 4 as well as ensuring safe drinking and bathing water for your whole home. Package includes a 2000L backup tank, a double stage carbon filter, filter replacements and an annual water quality test.
Please check our website for more details.
There are no credit checks when signing up with Solvd, all you need is a credit card. There are also no hidden upfront costs.
Once you are signed up and installed, Solvd will manage your system via a maintenance schedule that will ensure your filters, pumps and total system are always in good working order. Solvd charges no call out fees, with our goal being to provide you with hasslefree and consistent water security and quality to your home.
Our subscription service is convenient, reliable, and cost-effective, providing peace of mind that your water filtration system is working optimally. Plus, our backup service ensures you're prepared for any emergency.
Solvd currently operates in the greater Johannesburg area, having taken the decision to service a more focused area to ensure we are able to provide our customers with the best level of service and execution possible.
Our filtration systems are “whole home” meaning they are installed at the main water supply point to your home, ensuring all of the water you are using in the home is clean and safe to drink.
Our standard filter is a double stage filter, with the two stages being sediment and carbon.
We offer the option to upgrade to a three stage filter, with the third stage being UV filtration. UV filtration acts as a disinfectant and kills microorganisms in the water.
It is standard practice in most municipalities to add chlorine to the municipal drinking water which kills microorganisms. It is recommended to add UV to your home filtration system if it is likely that chlorine is not being added to the municipal water due to failing infrastructure or mismanagement, or if the area where you are consuming your water does not have the facilities available to add chlorine to the municipal water.
It is recommended that sediment and carbon cartridges are replaced every 6 to 8 months. Solvd will replace these for you every 6 months with no callout or replacement fees as part of our service. Solvd will track and manage this maintenance schedule on your behalf. UV bulbs are replaced once a year, or every second maintenance visit.
Our backup water service ensures that you always have a water reserve in case of emergencies or disruptions to your water supply. Our backup water service comes standard with a 2000L tank, with the option to add additional tanks based on your needs.
With a failing water delivery infrastructure, as well as continued climate change, having a backup water supply on hand gives you peace of mind that your family will have access to a water reserve for your home.
The amount of backup water needed depends on the size of your household. A standard recommendation is at least 200 litres of water per person per day for at least 3 days. Solvd can help you determine the right amount of backup water based on your family’s size and needs.
The amount of backup water needed depends on the size of your household. A standard recommendation is at least 200 litres of water per person per day for at least 3 days. Solvd can help you determine the right amount of backup water based on your family’s size and needs.
The amount of backup water needed depends on the size of your household. A standard recommendation is at least 200 litres of water per person per day for at least 3 days. Solvd can help you determine the right amount of backup water based on your family’s size and needs.
If there is a power outage that means the pump inside the tank cannot pump the water out the tank and into your house, because it requires electricity, BUT all that needs to happen if you require water is that you switch over to the municipal supply which will feed your house with water. We will show you on site how to do this.
When you move home, we would need to cancel your subscription and re-engage with you on a new subscription for your new home.
To help ease this transition, if you are able to on-sell the subscription at your current home to the new owners to take it over, Solvd will offer you your first 3 months free when you sign up at your new home.
Subscription fees are charged on a recurring monthly basis at the beginning of each billing cycle, with a fixed 5% annual escalation applied on the anniversary of the subscription.
Yes, you can cancel your subscription at any time by providing written notice to Solvd, however a cancellation fee is payable. The cancellation fee is R3 000 when cancelling any Solvd subscription.
Yes, you can upgrade your system at any time. Once the elements of the upgrade have been decided, Solvd will rework your monthly subscription amount to reflect the new system value.
If the equipment fails or is found to be faulty due to no fault of the Customer, Solvd will repair or replace the equipment at no additional charge. This includes any call-out fees or costs associated with restoring the equipment to working order and ensuring it performs according to specifications.
Yes, After the 3-year subscription period, the Customer may purchase the equipment at fair market value. (Please consult a sales representative for an indicative price).
If purchased, the equipment can be enrolled in a monthly service and maintenance plan for R199 per month for a period of 2 years. The service and maintenance fee is subject to a 5% annual escalation, starting from the time the plan is taken out.
Absolutely, our Solvd packages would act as a bolt on to your borehole or rainwater harvesting systems, allowing you to safely store your pumped or collected water and then to pump clean drinking water directly into your home.
Payment must be made using a valid credit card. By providing payment information, the Customer authorises Solvd to charge the subscription fee on a recurring basis.
Setting up your payment is quick and easy, using the Solvd payment gate.
You can reach Solvd customer support via email, phone, or live chat on our website. Our team is available to assist with any questions or issues regarding your subscription.
If the tank placement is further than 5m from where the connection to the supply is there will be an extra charge for pipework. Please contact your sales agent for more info on this.